FAQs

SO FAQs is put together to help address common inquiries and provide useful information to our potential and existing wholesale customers.

General

What is velour?

Velour is a term for a knit or woven fabric that has a soft, dense pile and a decorative sheen. Knit velour is a terry construction that has been sheared and brushed, and has the natural stretch known to most knit constructions. Woven velour is a soft but rigid fabric with a cut pile. Either type of velour is usually made of 100% cotton.

Woven velour and velvet are often mistaken for each other or thought to be the same fabric, but they are two distinct fabrics. They are woven in very different manners, and velvet tends to have a longer pile and more decorative applications. Velour gained popularity as a fabric made for clothing in the 1970s. Prior to that, velour was usually used for upholstery.

When should I wear velour?

Both knit and woven velour is used for varied applications such as sportswear, evening wear and loungewear. A velour tracksuit would be made from a knit velour, while a fashion-forward suit may be made of a woven velour. Velour is used for a wide range of clothing and home decor, such as tracksuits, sweatsuits, jumpsuits, dresses, pants, hoodies, pillows, and blankets.

Does velour wrinkle?

Velour, knit or woven, does not have a tendency to wrinkle.

Is velour easy to clean?

Knit velour is easy to clean in a home laundry, with minimal attention to care. Woven velour may need special cleaning or dry cleaning, depending on the garment construction. Check your item’s care label for specific instructions.

Do you ship worldwide?

Currently, our shipping is exclusive to New Zealand, and we offer various online payment methods for a seamless and safe purchase. However, we will consider shipping worldwide in 2025.

What materials are used SO bathrobes?

Our bathrobes are crafted from 100% cotton velour, tight-woven in a plush 385-gsm quality, ensuring both absorbency and a soft touch.

Do SO’s bathrobes come in different sizes and designs?

Yes, our bathrobes are thoughtfully designed and gender-neutral to cater to all. They come in two standard sizes, short 120*130*55(cm) and weight is 1200g, long is 130*140*58.

Is velour easy to clean?

Knit velour is easy to clean in a home laundry, with minimal attention to care. Woven velour may need special cleaning or dry cleaning, depending on the garment construction. Check your item’s care label for specific instructions.

Returns and Exchanges

What is your return policy?

We accept returns for defective or damaged products within 30 days of delivery. Please contact our customer service team to initiate a return. Refer to our refund policy and Terms of service on our website for more information.

Can I exchange products?

Yes, exchanges are possible for products of equal or greater value, subject to availability. Please contact our customer service team for assistance.

Support and Contact

How can I contact customer service?

You can reach our customer service team via phone, email, or our website’s contact form. Our business hours are (Monday to Fridays 9am to 5PM except on Public holidays).

Do you provide support for product-related questions?

Yes, our knowledgeable staff is available to assist with any product-related questions or concerns. Feel free to reach out to us for support.

https://sobathrobes.com
Email: info.stuartokoma@gmail.com
Phone: +64 27 4511102

wash care

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Machine Wash Warm

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Do not bleach

LOW HEAT Tumble dry

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Warm Iron

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Dry Clean Solvent